More Perfect by Design: The Science of Designing More Perfect Business Processes

Relational Process Model (RPM)

Introducing the Relational Process Model. RPM takes an existing business process and reverse engineers it into its separate components. It makes a business process transparent.

• makes process design transparent
• separates need from preference
• produces true and tight Requirements

The RPM also leads to simpler, more robust, sustainable, and high-performance bsuines process requirements and designs.

Significantly Reduce Problem Complexity

Virtually all approaches address the solution. The RPM framework addresses the problem. For every 20% reduction in problem complexity, we get a 50% reduction in solution complexity. That means faster, less expensive, less risky solutions.  

Connect to Strategy

The book also introduces a framework and approach to deploying strategic intent across functional silos. It shows how to propagate intent to cross-functional processes, and then to functional processes, and then to people. It provides a clear framework for directly tying strategy to design and to execution. 

Link and Align Strategy to Execution

Organizations continue to struggle with scorecards and other measurement and evaluation frameworks. The book introduces a measurement framework that is not only balanced but also normalized and linked to each objective, each cross-functonal process, each functional process, and ultimately to people, technology, methods and other factors.

Dynamic Links Between Strategy, Processes, Projects

Strategies are achieved by executing business processes. But process capability is changed through projects, which deliver new capability. Learn how to link the three dynamically to create a continuous PDAC improvement cycle.

Develop Breakthrough Performance Designs: Multi-Dimension Design

Design is not a set of rules of thumb. It is the art, practice, and science of discovering constraints. The book introduces an integrated framework for creating business process blueprints as a foundation for design and for continuous learning. It provides the foundation for designing processes to a performance plan that contains many dimensions beyond cost and profit.

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